Good vs Great Customer Support
I am working as the support engineer at my current job. I had no prior customer support experience and hence I am learning the job along the way.
Quite honestly, customer support is a challenging job. In fact, any job that requires managing and interacting people is challenging. Have a look at The World's First Help Desk!!! You will know what I mean! Thanks Damien for the inspiring video!
If you can solve all the problems you are doing a GOOD job! But if the customer can trust you to do a good job, then you are doing a GREAT job!
So how do you know when you are doing a great job? It's when you get comments like this…
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Thank you for looking into it for me! You're a legend!
- You nailed it! Thank you for your help!
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